Privacy Policy

Privacy Policy and Terms & Conditions

Hero Training Academy is committed to safeguarding the privacy and personal information of our website visitors, students, and prospective students. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us through our website or services.

Who We Are

Our website address is: https://theheroacademy.ca
Hero Training Academy is a registered private career college under the Ontario Career Colleges Act, 2005, offering diploma and certificate programs in Healthcare, Business, Technology, and Aesthetics across Canada.

What Personal Data We Collect and Why

1. Web Forms & CRM

When you fill out a form on our website, we may collect the following information:

• Full name, phone number, and email address
• Location and program of interest
• Any additional information you provide voluntarily

This information is securely stored in our internal CRM system and used to:

• Contact you via phone, email, or SMS
• Provide information about our programs and admissions
• Schedule appointments and respond to inquiries

2. Email and SMS Marketing

By providing your contact information, you consent to receive email and SMS communications from Hero Training Academy, which may include:

• Admissions updates
• Promotional offers and new program announcements
• Event invitations and news

You can opt out of these communications at any time using the unsubscribe link provided in our emails or by submitting a request here:
🔗 https://theheroacademy.ca/data-deletion-request 

3. Cookies & Analytics

We use first-party and third-party cookies to:

• Analyze website traffic and improve user experience
• Measure the performance of our ads and content
• Support personalization and session management

These may include tools such as:

• Google Analytics
• Meta (Facebook/Instagram) Pixel
• TikTok Pixel
• Other advertising and analytics platforms

You can manage cookie preferences through your browser settings or consent banner on our website.

4. Comments

If you leave comments on our website:

• We collect the data provided in the comment form.
• Your IP address and browser user agent may be logged for spam prevention.

5. Media Uploads

Please avoid uploading images containing embedded location data (EXIF GPS), as visitors can download and extract such information.

6. Social Media and Paid Advertising

Hero Training Academy uses social media platforms (e.g., Facebook, Instagram, LinkedIn, TikTok, YouTube) and paid advertising campaigns to:

• Promote our programs and events
• Collect leads through ad forms
• Retarget visitors using pixels and cookies

Who We Share Your Data With

Your data may be shared securely with:

• Third-party service providers for marketing, CRM, and analytics
• Authorized personnel within Hero Training Academy
• Regulatory or accreditation bodies, as required by law

We do not sell or rent your personal data to any third party.

How Long We Retain Your Data

• Marketing and inquiry data are retained until you unsubscribe or request deletion.
• Comments and form submissions are stored indefinitely unless removed upon request.
• Student records are retained in accordance with the requirements of the Ontario Ministry of Colleges and Universities.

Your Rights Over Your Data

You may request to:

• Access or export your personal data
• Correct inaccurate information
• Delete your data (where permissible by law)

Submit your request at:
🔗 https://theheroacademy.ca/data-deletion-request 

Note: Full data deletion may not be possible for enrolled or former students due to regulatory record-keeping requirements.

Where We Send Your Data

Visitor comments may be processed through automated spam detection tools. Marketing data may be processed by third-party platforms (e.g., Google, Meta, Amazon SES).

How We Protect Your Data

We employ technical and organizational safeguards, including:

• Encrypted data transmission (HTTPS)
• Secure servers and restricted access controls
• Role-based permissions in our CRM
• Routine backups and policy reviews

Data Breach Procedures

In the unlikely event of a data breach, we will:

• Immediately assess and contain the incident
• Notify affected individuals (if applicable)
• Report to relevant authorities as required by Canadian privacy laws

Third-Party Data and Profiling

We may receive aggregated, non-identifiable data from social media or advertising networks to enhance our marketing effectiveness. We do not use automated decision-making that has legal or significant effects without human review.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Hero Training Academy
📍 9886 Torbram Road, Brampton, ON L6S3L9.
🌐 https://theheroacademy.ca
✉️ herotrainingacademy@gmail.com 

Terms & Conditions

Promotional Offers and Giveaways

All promotional offers, gifts, and giveaways—including those associated with enrollment campaigns or special events—are valid across all campuses of Hero Training Academy. Participation in these promotions is subject to eligibility criteria set by the Academy.

• Prizes or benefits are non-transferable and cannot be redeemed for cash unless otherwise stated.
• Images of promotional products are for illustrative purposes only and may vary in style, model, or specifications.
• Hero Training Academy reserves the right to substitute any prize or promotional item with a similar one at its discretion.

Right to Modify or Cancel Offers

Hero Training Academy reserves the right to modify, withdraw, or cancel any promotional offers, discounts, or giveaways at any time, without prior notice. This includes:

• Changes to the duration, eligibility, or terms of any campaign
• Withdrawal of offers due to technical issues, compliance requirements, or operational reasons
  

The Academy’s decisions in such matters are final and binding.

Final Note:
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms & Conditions.